When your service department gets busy, oftentimes your service customers must wait on hold. This is the PERFECT time to let them know about the benefits and convenience of your new eScheduling system. Have you tried calling an airline recently to book a ticket? Chances are, you had to hold--and that the hold message told you about the airline's own eScheduling website.
Here's a sample script that we recommend you include in your own hold message to let your customers know that there's a great alternative to waiting.
Replace [www.anytownmotors.com] with the URL to your eScheduling Consumer Portal.
- Thanks for holding. Did you know that [Your Dealership Name] now offers the convenience of 24-hour Internet service scheduling?
- You can make, change, or cancel your appointments immediately by visiting us at [www.anytownmotors.com]!
- In addition to 24-hour convenience, we offer out best service discounts online!
OR - In addition to 24-hour convenience, we offer 10% off all services, IF you book online!