Do you call your customers and/or give them written survey cards to fill out after their service appointment to gauge their satisfaction? If so, we strongly recommend that you take the opportunity to ask them two questions about eScheduling, to help gauge the effectivess of the program. It's vital to see whether your customers are being made aware that eScheduling exists, and to get their feedback about it. Here's the questions we recommend you include in your verbal and/or written surveys:
Here's a sample script that we recommend you include in your own hold message to let your customers know that there's a great alternative to waiting.
Replace [www.anytownmotors.com] with the URL to your eScheduling Consumer Portal.
- Are you aware the our dealership offers real-time Internet service scheduling?
- If you haven't tried our Internet service scheduling, please tell us why not.
- If you have tried our Internet service scheduling, please provide any feedback about your experience.