The DaimlerChrysler eScheduling system provides a series of web pages for your customers to select services, search availability, and book appointments. These pages are called the "eScheduling Consumer Portal." It is important that the Consumer Portal is properly embedded within your own dealership website(s). This will almost always be under the "Service" or "Service and Parts" section of your website, and will typically replace an existing page where customers today can submit service request forms.
If you are a 5-star dealer, the eScheduling portal will be automatically embedded within your 5-star site for you. Here is an example of eScheduling embedded within a 5-star site. However, if you have a non-5-star site, you will need to have your technical web resources who build and maintain this site make the necessary changes. Here is an example of eScheduling embedded within a non-5-star site.
It is also vital that web links to the eScheduling pages are prominently displayed on your page for your visitors to see and click. This page provides the technical information necessary for them to make all of the changes discussed above.
A. What is your "WEBKEY"?
The instructions on this page will refer to a "WEBKEY" value. This will be set by Program HQ, and is the value at the end of your "DCX Service URL" within the "Dealership"->"Details" tab in the DealerConnect eScheduling application. For example, in "http://www.dcxservice.com/palace" the WEBKEY is "palace."
B. Embedding the eScheduling Consumer Portal in your Website
There are three techniques to embed the eScheduling Consumer Portal in your non-5-star website.
- Include eScheduling Consumer Portal within your Site's Frameset
Use this technique if your site is built with frames. Here is an example of the eScheduling Consumer Portal embedded within a non-5-star site's frameset.
To implement this technique, write the main content frame of your services page to point at the following URL:
http://www.dcxservice.com/panama/consumer/entry.do?webKey=WEBKEY&skipRedirect=true
- Use an <iframe> tag to include eScheduling Consumer Portal within a table on your site.
Use this technique if your site isn't built with frames. Note that browsers besides Internet Explorer may not support iframes successfully.
To implement this technique, use HTML similar to the following example in an appropriate table (ignore line breaks):
<td><iframe src="http://www.dcxservice.com/panama/consumer/entry.do?webKey=WEBKEY&skipRedirect=true" width="100%" height="100%" frameborder="0"></iframe></td>
- Link Your Site to a Stand-Alone Representation of your eScheduling Consumer Portal
Use this technique if your site isn't well suited for embedding the eScheduling Portal. To implement this technique, see section C3 below.
C. Linking to the eScheduling Consumer Portal
Click here for samples of buttons to use to link to the eScheduling Consumer Portal. If you need to link to the eScheduling Consumer Portal, there are three options available:
- Link to the eScheduling Consumer Portal in your non-5-star website
If you have embedded your eScheduling Consumer Portal in your non-5-star website with a frameset or <iframe> tag as described in section B above, then link directly to the appropriate URL.
- Link to the eScheduling Consumer Portal in your 5-star website
To direct users to the eScheduling Consumer Portal within your 5-star site, link to the following URL, where "NAME" is set appropriately for your dealership (ignore line breaks):
http://NAME.fivestardealers.com/index.cgi?link=http://www.dcxservice.com/panama/consumer/entry.do?webKey=WEBKEY%26skipRedirect=true
- Link to a Stand-Alone Representation of your eScheduling Consumer Portal
To direct users to the eScheduling Consumer Portal in a stand-alone representation, link to the following URL (ignore line breaks):
http://www.dcxservice.com/panama/consumer/nonstarframe/consumerFramed.jsp?webKey=WEBKEY