Vehicle Owners
eScheduling gives vehicle owners the only airline-caliber scheduling and e-commerce system, with a real-time view of the dealership's available appointment times, and the ability to make and confirm a service appointment in a single online transaction. Vehicle owners not only get price quotes for services, but real-time promotions as well, saving them money as well as time. The personalized owner's portal can be customized for all the owner's vehicles, according to model, year of manufacture, mileage and service history, so owners can be confident that they are maintaining their vehicles properly.
Airline-caliber scheduling and ecommerce system
Real-time service catalog of services, descriptions, prices, discounts
Customers access a live scheduling interface that displays the services and time slots that are available at the dealer, and shows the dealer's price - and promotions - for the service.
Service catalog filtered by year, make, model
Information about service prices and appointments are specific to the customer's vehicle year, make and model.
Support for maintenance, repair, and recall services
Customers can use eScheduling to make appointments for maintenance, repair or recall services
Unlimited multiple repair concerns
Customers can list any number of concerns and request any number of services in a single appointment.
Prompt and capture customer complaints for repair concerns
Rather presenting a blank "problem" window, eScheduling uses menus and other interface options to help customers describe their problem accurately and in detail.
Highlighted service recommendations based upon year, make, model, mileage
eScheduling shows the customer the regular maintenance services recommended specifically for the customer's actual vehicle.
Customer-selectable service advisor
A customer can choose a specific service advisor, and schedule an appointment when that advisor is available.
Waiter appointments available based upon service types
As they make appointments, customers can state whether they plan to wait at the dealership for routine maintenance services.
Appointment availability search based upon real-time dealership availability and shop rules
eScheduling shows the actual availability of the dealer's service department, based on capacity and apppointments already scheduled, so customers can search for the most convenient appointment time currently available.
Instantly confirmed service appointments
As soon as the customer schedules the appointment, eScheduling confirms that it is in the dealer's system, so the customer never has to wait for a call back to know that the appointment is confirmed.
Reschedule and cancel appointments online
Customers can cancel or change appointment times online at any time, so they are less likely to be "no-shows."
Confirmation and reminder emails
eScheduling automatically sends customers e-mails confirming their appointments, and sends follow-up reminders the day beore the appointment - once again, reducing "no-shows."
Appointment status update emails
While the customer's car is being serviced, eScheduling can automatically send e-mails to the customer to notify completion of service, arrival of a part, or other information to help the customer know when the vehicle will be ready.
View dealership hours, contact information, and amenities
Dealers can customize their eScheduling interface, so that important information is displayed on the dealer's eScheduling web page and in the e-mails sent to customers.
View privacy policy
Dealers can customize their privacy policies, so customers can provide personal information with confidence.
Price captions
As a customer sees the details of a service, the dealer's price is displayed alongside the service description.
Service disclaimers
All relevant disclaimers are shown to the customer at the time they book the appointment.
Automatic bookmarking
Seamless integration into dealership's and OEM's websites
The dealer's eScheduling interface is linked directly from the ealer's website, and uses the dealer's look-and feel, so the customer experience is scheduling an appointment "in" the dealer's site.
Customer web appointments automatically entered into DMS as pre-written RO, complete with opcodes, customer complaints, discounts, and customer data
Customer complaints are captured verbatim in pre-written RO, streamlining the write-up process. As much as 80% of the write-up is completed automatically for web appointments.
Real-time promotions engine
Online coupons and real-time price discounting
As the customer views service options, he may be presented promotional offers for the specifc serivice or related services.
Web-only discounts
Customers can be encouraged to schedule appointments online, increasing Web appointments and reducing phone congestion. Web-only discounts are specifcally flagged on Ros.
Personalized owner portal
Self-service access to view and update user profile
Customers can create profiles for themselves to maintain complete, accurate service records and streamline appointment scheduling.
Self-service access to view and update multiple vehicle profiles
Owners can create profiles for all their vehicles under a single customer account, saving time and effort.
Access to appointment history with one-click appointment drill-down
Vehicle owners can review the complete service appointment history for any vehicle, and view the details of any appointent in a single click.
Real-time appointment status updates
Customers can check the portal to see the status of ongoing service and view recommended maintenance services.
Username and password recovery
Customer's data updates automatically reflected in dealership views and synchronized with DMS
Customers can update information about their vehicles, including mileage and services performed outside the dealership, and this information is input to the DMS.
Customer Search Performance Improvements
