John Williams
Service Manager
Saco, Maine
I was a little skeptical about eScheduling at first, but I love it. I think it's a great system. We just got started with it, but on the first day we turned it on we had three customers schedule their service appointments online.We hadn't done any advertising for it, just a link from our Web site.
Our customers are truly excited about eScheduling. It's something that I enjoy showing to our regular customers, because everybody's online now. They realize that scheduling an appointment for car service isn't a big deal any more. They don't have to plan on calling during work hours, and find time to wait on hold. Now they think, "gee I can just schedule my service appointment after dinner tonight." It's a great convenience to our customers.
We just spent a lot of money on a new version of a DMS that's supposed to support online appointments. All I can say is: don't believe it. They might claim to handle online scheduling, but eScheduling is the only truly web-based scheduling solution. The DMS-based system is not point-and-click, it's not colorful like a web application should be, and it's certainly not easy for a customer to use. eScheduling is all those things and more.
The thing I like best about eScheduling is that you can tell it's been built by people who have been in the service business. It's a solution built specifically for a service department by people who have worked inside service departments. It's been fine-tuned by a team that understands what our business needs, and they really listen to us when we have suggestions about how to make it better.
Customer Search Performance Improvements
